joinan Terms and Conditions

1 General Overview

These terms and conditions ("Terms") apply to the use of the joinan platform (joinan.cam) and all its services. joinan operates an online gaming platform for users in Bangladesh offering various games including slots, live casino, and cricket betting.

By visiting joinan.cam, registering an account, or using any service, you are considered to have fully accepted these Terms. If you do not agree with these Terms, please refrain from using joinan.

2 Age Restriction

joinan's services are only for individuals aged 21 or older. Account registration and any form of gaming by minors is strictly prohibited. If joinan has doubts about a user's age, it reserves the right to request relevant documents for age verification. Failure to prove age may result in the account being temporarily or permanently closed.

3 Registration Requirements

To open an account with joinan, you must provide accurate and complete information. Each person may operate only one account. Operating multiple accounts is prohibited and if discovered, all accounts and their balances may be forfeited.

Information required for registration includes:

• Full name (as per national ID or passport)
• Active mobile number
• Email address (where applicable)
• Date of birth (for age verification)
• Preferred payment method

4 Account Security and Responsibility

It is your responsibility to keep your joinan account password and login details completely confidential. You are solely responsible for all activity carried out through your account. If you notice any unauthorized access or suspicious activity, contact the joinan support team immediately.

If joinan determines that fraudulent activity is being conducted through an account, joinan reserves the right to suspend or close that account without notice.

5 Account Verification (KYC)

joinan follows a Know Your Customer (KYC) identity verification process to ensure safe and responsible gaming. The following documents may be requested when a withdrawal is applied for or when certain transaction limits are exceeded:

• Scanned copy of National ID (NID) or passport
• Active mobile number verification
• Proof of ownership of payment method

If KYC documents are not submitted within the specified time, withdrawals from the account may be temporarily suspended.

6 Deposits

The minimum deposit amount at joinan is ৳100. Users in Bangladesh can deposit funds using the following methods:

• bKash
• Nagad
• Rocket
• Upay

joinan processes all financial transactions using fully secure SSL encryption. Depositing funds through a third party or using someone else's account is prohibited.

7 Withdrawals

The minimum withdrawal amount at joinan is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. However, processing may be delayed if KYC verification is pending or suspicious activity is suspected.

Some important conditions for withdrawals:

• Withdrawals will only be sent to the payment method registered on the account.
• Withdrawals cannot be made if the wagering requirements of an active bonus have not been met.
• Where applicable, joinan reserves the right to verify the withdrawal amount.
• Withdrawals cannot exceed the total amount deposited into the account, although winnings from bonuses may be an exception.

8 Welcome Bonus

joinan offers new members a 150% bonus on their first deposit up to a maximum of ৳10,000. For example: if you deposit ৳1,000, you will receive a ৳1,500 bonus and your total balance will be ৳2,500. If you deposit ৳14,000 or more, you will receive the maximum ৳10,000 bonus, making your total balance ৳24,000.

The wagering requirement for the bonus is 10 times (10x). This means the bonus amount can only be withdrawn after wagering it 10 times.

9 General Bonus Rules

• Each bonus offer has its own terms and conditions, which are listed on the offer page.
• One welcome bonus applies per account or mobile number.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met.
• joinan reserves the right to close any account operated with the intent to fraudulently collect bonuses and to cancel the associated bonuses.
• joinan reserves the right to change, suspend, or cancel any bonus offer.

10 Fair Play

joinan is committed to ensuring fair play in all games. Random Number Generator (RNG) technology is used in all slots and casino games, ensuring completely unbiased results. joinan's game providers are world-class companies such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming.

11 Prohibited Activities

The following activities are strictly prohibited on the joinan platform:

• Playing using bots, automation software, or artificial intelligence
• Attempting to modify or hack any game's software
• Attempting to gain unauthorized access to another user's account
• Collusion with the intent to manipulate game results
• Using joinan for money laundering or concealing the source of illegal funds
• Using a VPN or proxy to bypass joinan's geographic restrictions

Engaging in any of the above activities will result in permanent account closure and forfeiture of all balances.

12 Technical Issues

If a technical error or system failure in any game produces an abnormal result, joinan reserves the right to void that round or result and refund the wager. joinan is not liable for losses caused by technical issues.

13 VIP Tiers and Benefits

joinan's VIP program has three tiers. You can advance to higher tiers through regular play:

• Bronze: Weekly cashback of up to 0.3%
• Silver: Weekly cashback of up to 0.7%
• Gold: Weekly cashback of up to 1.0%

joinan reserves the right to change the VIP program structure, cashback rates, and tier advancement criteria at any time. Members will be notified of any changes.

14 Collection and Use of Personal Information

joinan collects personal information necessary for registration and service delivery. This information is used only to operate joinan's services, verify accounts, and ensure security. Your personal information is not sold to any third party.

joinan's full privacy policy is available separately. To learn more, visit the Privacy Policy page.

15 Cookies and Tracking

The joinan.cam website uses cookies to improve the user experience. Continued use of the site means you consent to the use of cookies. You can disable cookies at any time through your browser settings, though this may limit some site functionality.

16 Limitation of Liability

joinan makes every effort to keep its platform uninterrupted and error-free. However, joinan will not be liable for losses arising from the following:

• Internet disconnection or issues with the user's device
• Issues arising from third-party services (payment gateways, game providers)
• Unexpected technical outages or maintenance breaks
• Force majeure (natural disasters, government directives, etc.)

17 Dispute Resolution

If you have a complaint, first report the issue through joinan's 24/7 live chat support. Our team will work to resolve the issue promptly. If it cannot be resolved via live chat, send the details in writing to [email protected].

joinan's final decision is binding. However, joinan always aims to make fair and transparent decisions in the interest of users.

18 Our Commitment

joinan believes that gaming is entertainment, not a source of income. joinan encourages all users to play responsibly. joinan offers features for setting spending limits, self-exclusion, and temporarily suspending an account.

Gaming addiction is a serious problem. Anyone who feels their gaming habits are getting out of control is advised to seek professional help. Visit our Responsible Gaming page to learn more.

19 Right to Amend

joinan reserves the right to amend these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of joinan after the updated terms are published means you have accepted the new terms.

20 Entire Agreement

These Terms constitute the entire agreement between joinan and the user and supersede any prior oral or written discussions. If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.

If you have any questions about joinan's terms and conditions, please contact our support team.